Terms of Service

Welcome to Cyrolo. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Cyrolo LLC, a Wyoming limited liability company located at 30 N Gould St Ste N, Sheridan, WY 82801, United States (“Cyrolo,” “we,” “us,” or “our”).

Cyrolo provides AI-powered brand protection services including marketplace monitoring, enforcement workflows, licensing management, and trademark intelligence (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

• “Account” means the account created by you to access and use the Services.
• “Authorized Users” means individuals authorized by the Client to use the Services under the Client’s Account, including operators, administrators, and team members.
• “Brand Data” means any trademarks, logos, product information, or other brand-related data you provide to or generate through the Services.
• “Client Data” means all data, content, and information uploaded, submitted, or otherwise provided by or on behalf of the Client.
• “Platform” means the Cyrolo web application, APIs, and any related software, tools, or services.
• “Subscription” means the paid plan selected by the Client for access to the Services.
• “Third-Party Marketplaces” means e-commerce platforms, marketplaces, and other online channels monitored by the Services.

Cyrolo provides automated and AI-assisted tools for monitoring, detecting, and managing potential infringements of your intellectual property across Third-Party Marketplaces. The Services include but are not limited to:

• Automated marketplace scanning and product listing detection
• AI-powered image recognition and listing analysis
• Seller risk scoring and behavioral analysis
• Takedown request generation and enforcement workflows
• Reporting and analytics on brand protection activities

You acknowledge that the Services are tools to assist your brand protection efforts and do not constitute legal advice. Cyrolo does not guarantee the removal of any infringing content from third-party platforms, as enforcement actions are subject to the policies and decisions of those platforms.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services to submit fraudulent or bad-faith takedown requests
• Attempt to reverse-engineer, decompile, or disassemble any part of the Platform
• Use automated scripts, bots, or scrapers to access the Services beyond authorized API usage
• Share your Account credentials with unauthorized third parties
• Use the Services to engage in anti-competitive behavior or abuse intellectual property rights
• Exceed the usage limits of your Subscription plan without upgrading
• Interfere with or disrupt the integrity or performance of the Services

You are responsible for all activities conducted under your Account and for ensuring that all Authorized Users comply with these Terms.

Our IP. The Platform, including all software, algorithms, designs, text, graphics, and other materials, is owned by Cyrolo and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Platform except for the limited right to use the Services as described herein.

Your IP. You retain all rights to your Brand Data and Client Data. By using the Services, you grant Cyrolo a limited, non-exclusive license to use your Brand Data solely for the purpose of providing the Services to you.

Feedback. If you provide suggestions, ideas, or other feedback regarding the Services, you grant Cyrolo a perpetual, irrevocable, royalty-free license to use and incorporate such feedback into the Services without any obligation to you.

You own all Client Data. Cyrolo processes Client Data solely to provide the Services and in accordance with our Privacy Policy.

We may generate aggregated, anonymized, or de-identified data derived from Client Data (“Aggregated Data”). Aggregated Data does not identify you or any individual and may be used by Cyrolo for any lawful business purpose, including improving the Services and developing new features.

Upon termination of your Subscription, you may request export of your Client Data within 30 days. After this period, Cyrolo may delete your Client Data in accordance with our data retention policies.

Cyrolo’s monitoring services scan Third-Party Marketplaces on your behalf to detect potential infringements. You acknowledge and agree that:

• Monitoring coverage depends on marketplace availability and access; Cyrolo cannot guarantee monitoring of all platforms at all times
• Detection results are provided on a best-effort basis using AI and algorithmic analysis, which may produce false positives or miss certain listings
• You are responsible for reviewing detection results and making enforcement decisions
• Scan frequency and depth are determined by your Subscription plan

The Services may assist you in generating takedown notices and managing enforcement workflows. You represent and warrant that:

• You have a good-faith belief that the reported listings infringe your intellectual property rights
• All information provided in takedown requests is accurate and complete
• You understand that submitting false or misleading takedown requests may result in legal liability under applicable laws

Cyrolo facilitates the enforcement process but does not act as your legal representative. You are solely responsible for the accuracy and legality of all enforcement actions taken through the Platform.

Licensing. The Platform enables you to create licensing programs, manage authorized seller applications, and administer licensing agreements. You are responsible for the terms of any licensing agreements entered into through the Platform.

Trademark Intelligence. Trademark risk checks and monitoring features are provided for informational purposes only and do not constitute legal advice. You should consult with a qualified intellectual property attorney before making trademark filing or enforcement decisions.

Cyrolo provides technical support in accordance with the support tier included in your Subscription plan. Support is available via email at [email protected].

We aim to maintain 99.9% uptime for the Services but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance. Cyrolo shall not be liable for any downtime or service interruptions beyond our reasonable control.

Subscription Fees. You agree to pay the fees applicable to your selected Subscription plan. Fees are billed in advance on a monthly or annual basis, as selected at the time of purchase.

Payment Methods. We accept major credit cards, and for Enterprise plans, bank transfers and invoicing. All payments are processed through our third-party payment processor (Stripe).

Late Payment. If payment is not received within 15 days of the due date, Cyrolo reserves the right to suspend your access to the Services until payment is made.

Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and governmental charges.

Refunds. Subscription fees are non-refundable except as required by applicable law or as otherwise expressly stated in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CYROLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICES.

CYROLO’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO CYROLO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if Cyrolo has been advised of the possibility of such damages.

Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information, but no less than reasonable care. Confidential information includes all non-public information disclosed by either party, including business plans, Client Data, technical specifications, pricing, and proprietary algorithms.

The obligation of confidentiality does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order.

Term. These Terms are effective from the date you first access or use the Services and continue until terminated.

Termination by You. You may terminate your Subscription at any time through your Account settings. Termination takes effect at the end of the current billing period.

Termination by Cyrolo. We may suspend or terminate your access to the Services immediately if you breach these Terms, engage in fraudulent activity, or fail to pay fees when due.

Effect of Termination. Upon termination: (a) your right to use the Services immediately ceases; (b) you must pay any outstanding fees; (c) you may request export of your Client Data within 30 days; and (d) provisions that by their nature should survive termination shall survive (including Sections on IP Rights, Limitation of Liability, Confidentiality, and General Provisions).

Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, pandemics, government actions, war, terrorism, power outages, internet disruptions, or third-party service failures. The affected party shall promptly notify the other party and use commercially reasonable efforts to mitigate the effects of the force majeure event.

You agree to indemnify, defend, and hold harmless Cyrolo and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services in violation of these Terms
• Any takedown requests or enforcement actions initiated through your Account
• Your violation of any third-party rights, including intellectual property rights
• Any Client Data you submit to the Platform

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Cyrolo does not warrant that: (a) the Services will be uninterrupted or error-free; (b) all infringements will be detected; (c) takedown requests will result in content removal; or (d) the AI-powered features will be 100% accurate. You use the Services at your own risk.

Governing Law. These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Dispute Resolution. Any disputes arising under these Terms shall be resolved through binding arbitration in Sheridan County, Wyoming, in accordance with the rules of the American Arbitration Association.

Entire Agreement. These Terms, together with the Privacy Policy and any applicable Order Forms, constitute the entire agreement between you and Cyrolo regarding the Services.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms without Cyrolo’s prior written consent. Cyrolo may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices. All notices under these Terms shall be sent to [email protected] or to the email address associated with your Account.

Amendments. Cyrolo reserves the right to modify these Terms at any time. We will notify you of material changes at least 30 days in advance via email or a notice on the Platform. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.